Customer service, yesterday
request
10 days on average
solution
Customer service,
with Captayn
request
10 minutes
solution
Captayn App guides your customer through diagnostic procedures made by you, then makes a report to let you understand precisely its need, and eventually lets him solve autonomously.
The Helm (dedicated web app) makes you manage customers, boats, products, suppliers, create diagnostic procedures,monitor enquiries, download reports, get statistics and KPIs.
Read the report, then you decide who will take care of the request, send the report manually or automatically to your service points, according to your existing procedures.
Advantages for the business
Always open
Reply to overseas customer at any time
Immediate
Communication
Errors and misunderstanding become almost impossible
Responsibility
Every claim is officially formalized and undersigned by the Customer
Maintenance
Strictly manage deadlines of mandatory maintenance
History
Save and use a detailed service and quality history of the boat
Opportunity
Push offers, products, upgrades, recalls
Cost saving
No more need for first level operators and call centers
Diagnosis
You always receive an accurate diagnosis to understand what’s going on
Diagnosis is always forwarded to the most adequate person in charge
Different solutions
for different needs
Blue label
Engineered for:
accessories makers
equipment makers
small fleet managers
brokers and dealers
refit shipyards
Professionals who wish to provide their customers with world class 24/7 multi-language structured after-sales support and at the same time obtain accurate feedback on the reliability of their products.
Users will find the brands and products within the Captayn mobile app.
operational in 1 month
White label
Taylor designed for:
large makers
large distributors
shipyards
large fleet managers
marinas
The fully customized solution to provide customers care at highest levels. The whole experience will be designed according to your vision. Your brand is integrated in an environment that fully preserves your family feeling.
Users will have a dedicated mobile App, in which only the established products and services will be visible.
operational in 2-4 months
They choose Captayn
Stop wasting time.
start Captayn for business.
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