Customer service, yesterday
10 days on average
Captayn App guides your customer through diagnostic procedures made by you, then makes a report to let you understand precisely its need, and eventually lets him solve autonomously.
The Helm (dedicated web app) makes you manage customers, boats, products, suppliers, create diagnostic procedures,monitor enquiries, download reports, get statistics and KPIs.
Read the report, then you decide who will take care of the request, send the report manually or automatically to your service points, according to your existing procedures.
Advantages for the business
Reply to overseas customer at any time
Errors and misunderstanding become almost impossible
Every claim is officially formalized and undersigned by the Customer
Strictly manage deadlines of mandatory maintenance
Save and use a detailed service and quality history of the boat
Push offers, products, upgrades, recalls
No more need for first level operators and call centers
You always receive an accurate diagnosis to understand what’s going on
Diagnosis is always forwarded to the most adequate person in charge
for different needs
small fleet managers
brokers and dealers
Professionals who wish to provide their customers with world class 24/7 multi-language structured after-sales support and at the same time obtain accurate feedback on the reliability of their products.
Users will find the brands and products within the Captayn mobile app.
operational in 1 month
Taylor designed for:
large fleet managers
The fully customized solution to provide customers care at highest levels. The whole experience will be designed according to your vision. Your brand is integrated in an environment that fully preserves your family feeling.
Users will have a dedicated mobile App, in which only the established products and services will be visible.
operational in 2-4 months